Oaktree Capital Management

  • AV Specialist/Senior Administrator

    Job Locations US-CA-Los Angeles
    Job ID
    2019-1753
    Job Department
    Information Technology
  • Responsibilities

    • Provide onsite support for all meetings and executive events
    • Work with Oaktree employees to design and deliver audio visual solutions including audio conferencing, video conferencing, presentation and collaboration solutions
    • Maintains and support all Oaktree audio visual services worldwide including dedicated conference rooms and desktop and mobile a/v solutions.
    • Plan, design and manage conference room buildouts
    • Researches and test new AV technology
    • Re-program Crestron touch panels
    • Handles new AV purchases
    • Setup a monitoring/notification system to proactively address issues prior to meetings
    • Helpdesk support of all Oaktree endpoints including desktop, laptops and mobile devices
    • Telco and Shoretel support

    Qualifications

    • Clearly communicate technical concepts to non-technical people
    • Ability to collaborate with Oaktree employees and listen to their audio-visual needs and challenges
    • Ability to train Oaktree employees and other IT professionals on the use of a/v services
    • 3+ years setup, configuration, troubleshooting of Polycom video conference systems, Biamp and Crestron control systems.
    • Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices
    • Multi-task in a fast-paced environment
    • Know when to seek help for difficult issues from the Head of Technology Services
    • Experience supporting Windows desktops and notebooks in a networked environment
    • Microsoft Office, Apple, iOS Apps, and other desktop and web applications
    • Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.)
    • Knowledge of Active Directory concepts and administration

    Personal Attributes

    • Excellent analytical and problem solving skills
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.Highly self-motivated and directed
    • Strong customer service orientation
    • Excellent listening, interpersonal, written, and oral communication skills

    Education

    Degree or certificate in AV or IT related field

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