Oaktree Capital Management
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AV Specialist/Senior Administrator
Provide onsite support for all meetings and executive events
Work with Oaktree employees to design and deliver audio visual solutions including audio conferencing, video conferencing, presentation and collaboration solutions
Maintains and support all Oaktree audio visual services worldwide including dedicated conference rooms and desktop and mobile a/v solutions.
Plan, design and manage conference room buildouts
Researches and test new AV technology
Re-program Crestron touch panels
Handles new AV purchases
Setup a monitoring/notification system to proactively address issues prior to meetings
Helpdesk support of all Oaktree endpoints including desktop, laptops and mobile devices
Telco and Shoretel support
Clearly communicate technical concepts to non-technical people
Ability to collaborate with Oaktree employees and listen to their audio-visual needs and challenges
Ability to train Oaktree employees and other IT professionals on the use of a/v services
3+ years setup, configuration, troubleshooting of Polycom video conference systems, Biamp and Crestron control systems.
Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices
Multi-task in a fast-paced environment
Know when to seek help for difficult issues from the Head of Technology Services
Experience supporting Windows desktops and notebooks in a networked environment
Microsoft Office, Apple, iOS Apps, and other desktop and web applications
Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.)
Knowledge of Active Directory concepts and administration
Excellent analytical and problem solving skills
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Highly self-motivated and directed
Strong customer service orientation
Excellent listening, interpersonal, written, and oral communication skills
Degree or certificate in AV or IT related field
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