Oaktree Capital Management

  • Assistant Vice President

    Job Locations HK-Hong Kong
    Job ID
    2018-1683
    Job Department
    Client Relations
  • Responsibilities

    The Client Services department is responsible for delivering excellence in service on behalf of our products, strategies and Oaktree operations to current and prospective limited partners globally. This client services professional will be aligned to specific Asia-Pacific country coverage teams, including but not limited to our Japan coverage team, and will serve as the central point of contact for all related client inquiries, and partner with Oaktree’s country-specific Marketing representatives as well as all Oaktree departments, including Product Management, Diligence Services, Portfolio Analytics, Risk & Reporting, Legal, Compliance, Accounting and Portfolio Management to quarterback investor needs throughout the firm.

     

    Investor and Inquiry Management

    • Serve as the single point of contact for all service inquiries, developing strong working relationships with the operating and investment functions at investor organizations and gaining an understanding of how an investor operates and their investment objectives in order to better service them and position Oaktree’s capabilities
    • Lead the response to client inquiries and requests for Japanese- and other APAC-based clients. Requests may pertain to product/portfolio, firm/organizational or operation information. Specifically with regards to the management of client inquiries, the Client Services Representative will:
      • Receive investor requests (either received from a Marketing Rep or directly from investors)
      • Evaluate requests against established disclosure/compliance rules
      • Lead evaluated investor requests through resolution
        • Understand Oaktree’s products and operational structure as well as the overall sales objective to be able to draft responses to inquiries where appropriate (i.e., information is available through self-service mechanisms)
        • Where information is not readily available, coordinate with the appropriate internal resources (e.g., Client Services and Diligence Services colleagues, Portfolio Analytics, Risk & Reporting, Accounting) to respond to investor requests
    • Develop strong working relationships with Oaktree’s investment and back-office teams in order to best meet investors’ needs
    • Prepare client service materials which may include investment overviews and statistical analyses
    • Stay current on regulatory changes that may impact client servicing (e.g. Dodd-Frank, EMIR, FATCA)
    • Serve as the subject matter expert for a subset of the following topics (which are holistically covered within Client Services): ILPA, ESG, accounting topics such as statement or fund financials reconciliations, regulatory and compliance topics, Oaktree organization, Oaktree policies, operational due diligence

    Client Meeting Management

    • Organize and host investor portfolio review meetings and operational due diligence review meetings, and facilitate meeting follow-up as appropriate
    • Conduct investor portfolio reviews as appropriate, developing broad marketing knowledge and more in-depth portfolio-level expertise in order to communicate key updates and respond to investor questions

    Materials Creation and Management

    • Translate and localize marketing and due diligence materials either serving as the primary translator or reviewing the translation of others. Materials may include memos/white papers, pitch books, legal documents (PPM, prospectus, LPA, etc.), RFPs, fact sheets, biographies and custom presentations
    • Support (i) the sales and marketing process by leveraging firm wide resources to respond to formal RFPs/RFIs for Oaktree’s funds and ad-hoc due diligence questions, and (ii) client monitoring efforts by preparing RFIs and fulfilling periodic information requests
    • Selectively custom create, as needed and in compliance with local laws and regulations, new materials and collateral that specifically address the needs or requirements of investors, primarily leveraging existing marketing and service content and materials

    Qualifications

    • Minimum of 5 years of experience in a similar role within the financial services industry
    • Ability to interact directly with clients
    • Superior communication skills, both written and verbal
    • Solid foundation in investment finance concepts and ability to acquire thorough knowledge of the legal, accounting, compliance and operational aspects of the investment products offered by Oaktree
    • Highly resourceful; ability to exercise superior judgment regarding client requests: to interpret them, ask appropriate questions, do homework, and only expend internal resources of the firm for the most relevant, needed situations
    • Proven ability to prioritize and execute multiple workstreams while maintaining the highest quality standards; exceptional organizational skills
    • SFC Paper 1, or ability to acquire licenses in a compressed timeframe

    Personal Attributes

    The successful candidate should:

    • Demonstrate the poise, confidence and professionalism to establish relationships, garner support and engage team members to ensure successful completion of projects;
    • Have excellent oral and written business communication skills. Must be capable of explaining technical concepts clearly and simply;
    • Possess outstanding attention to detail, superior organizational skills and the ability to effectively create and manage complex, deadline-driven projects with diversified workstreams;
    • Excel in a demanding, fast-paced environment while maintaining the highest quality standards;
    • Be a self-starter who originates ideas, and identifies and captures opportunities;
    • Possess strong integrity, professionalism and dedication to excellence;
    • Have a strong work ethic and the ability to quickly build credibility and gain confidence of others;
    • Be highly motivated to succeed and to foster the success of his/her teammates;
    • Have a strong interest in investments; and
    • Be highly analytical and willing to learn about a large number of diversified investment strategies.

    Education

    Bachelor’s Degree required; MBA or CFA a plus

     

    Language

     

    English – Excellent in both written and spoken skills

    Japanese – Excellent written and verbal skills

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